What the teams are finding
One visit can carry several findingsVisits by station / zone
Visits per day
Stacked by station / zoneOfficers
Visits in this periodStations
Visits in this periodHEAD OFFICE FORMAT — ZERO CONSUMPTION – FIELD CHECKS SUMMARY
Northern = accounts on the chosen date · Northern Cum = all accounts up to and including that date · zero-consumption list only, each account counted once · row 9 is set in Settings. Uses the Team and Station choices above.
POSTPAID ZERO CONSUMPTION CHECKS – FIELD CHECKS SUMMARY
Management's layout: one column per working day, Month total, Opening (b/f) = everything before this month (last month's cumulative), Cumulative total = opening + this month. Uses the Team, Station and Accounts choices above.
Zero-consumption list by station
Visited = the account has at least one visit from any team (all time). “Not on its sheet” = we hold the route's meter-reading sheet but the account is not printed on it (no reader sees it). “Sheet not supplied” = that route's reading sheet was not among the PDFs, so it cannot be checked yet. Click a station to see its meter readers and routes.
By meter reader
By route
What was found, what resolves it, and how much is resolved
Every finding of a field visit (phone or paper list) raises an issue. Field work (meter replacement, installation, bypass removal, revisit…) can be given to a contractor, whose agent does it with GPS and a photo on the ZeroCheck app; you confirm it. Office work (billing a reading, route correction, account status…) you record yourself. Click a finding to list its issues.
By station
By contractor
Make a field list for people working without the app
The same layout as the printed field lists (Option A: zero consumption and flat rate together, by route in reading order, with the meter reader per route and shaded columns to fill in). Each list gets a number; when it comes back, open it below and type in the results — they then count in every report and raise their issues like phone visits.
Lists given out
Contractors
Third parties paid for field work (meter replacement, installation…). Each contractor belongs to its supervisor. Their agents join from the ZeroCheck app (⚙ → Jobs tab) and you verify them below; agents without a phone can be added here and their work recorded on the dashboard.
Agents (the contractors' men)
Payment list for a contractor
Every job of the contractor that you confirmed in the period and that is not yet on a payment list — one line per customer and meter, with the agent, the new meter, GPS and photos. Quantities only: Finance applies the rates. A job can be on one payment list only.
Payment lists made
Logins
Each supervisor has his own login and sees only the stations ticked for him (visits, reports, issues, contractors). The Billing & Revenue Protection Officer sees everything and manages logins, stations, the phone access code and the audit log.
Where the visits were made
Customer lookup
Any of the 426,607 customers: meter number, account number or name. Shows the route, meter reader, zero/unbilled flags and every visit made.
Audit log
Every visit received from a phone, every deletion (with its reason), every photo and whether its fingerprint matched, every supervisor login, visit viewed and report downloaded. Uses the From/To dates above.
Stations / Zones
Phones download this list when they sync; each reader picks his station / zone in ⚙ Settings (the phone also lists the 22 stations of the customer data). Renaming one also renames it on every visit already received.
Connected phones
Each phone connects once with the access code (Settings). A phone sends its visits whenever it has network. Block a phone that is lost.
Connecting a phone
On the phone: ⚙ Settings → Office server. Enter:
- Server address
- Access code
Changing the code stops NEW phones joining with the old one. Phones already connected keep working.
Head office report
Row 9 “Total Zero Consumption Meters Submitted to Areas” — the number head office gave the Northern Area. Row 11 (% checked) is worked out from it.